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Tracking orders

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Once you've purchased your order...WHAT NEXT ?! 

1st

Once you've purchased your products you will be sent a confirmation email of your order to the email provided and around 2 minutes later you will receive an email with your receipt (please keep this for any further reference in the future) . 

2nd

Now all you have to do is sit back and relax !

Within 1-4 days after you've purchased we will send you another email with your tracking information so that you can check the progress on your package.

Please allow between 14-20 days before you email us if the package has not arrived. If it doesn't arrive within that time frame shoot us an email and we'll get right on it !

 

Estimated shipping times:

1) United States, United Kingdom, Canada, Spain, France, Korea, Taiwan, China, Japan, Singapore, Malaysia, Australia/New Zealand - 14 to 26 business days.

 

2) Brazil, Mexico, Venezuela, Norway, Sweden, Denmark, Finland, Netherlands, Germany, Philippines, Indonesia, India, Turkey, Saudi Arabia, Jordan, Bahrain, United Arab Emirates, and to all other countries - 14 to 35 business days.

 

3)Lebanon, Colombia, Dominican Republic, Kuwait, Russia, South Africa -  20 to 49 business days.

Note:

Estimated shipping times stated are based on normal conditions. Every once in a while, we do experience heavy international shipping volumes, especially during the holiday seasons. Also, do note that customs in some countries do take longer times to clear and scan incoming packages, which explains for the difference in the estimated shipping times stated above.

Refunds Conditions

The package does not arrive ==> You must wait between 14 to 20 days before we open an investigation into the Shipment .. If you fail to email us after 30 days since ordering your product you will not be eligible for a refund.  

 

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