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FAQs

Should you have any further questions that this page doesn't address, just click on our Contact us page and send us an email at the email provided. We'll normally get back to you within 24h - 48h. 

 

FAQs

What Is Shopping Eze ?

  • We’re an online store dedicated to bringing our customers the latests trending products at a lower price than other competitors and the best of all is the quality of product is not compromised by the reduced price ! 

 

  • We’ve strived for the best customer service and satisfaction from day one , and we will continue to do so !

What are your shipping times ?

  • Estimated Shipping Time (US) ⇒ 14 - 28 days
  • Estimated Shipping Times (Int.) ⇒ 14 - 42 days

These figures are simply estimates for shipping times. Normally our customers receive their order within 12 - 20 working days.

When we experience large volumes of orders, sometimes we might have a slight delay with orders, this will only be 1-3 days delay and only occurs occasionally.


Do you deliver where I live ?

You can be assured that we are able to send our products worldwide as this is another benefit to shopping with us. 

We deliver worldwide and cover a large amount of countries, some of which you may find below.


(If you do not see yours, please do not worry, you can still place an order and if it goes through, that means all you have to do it wait and receive ! If there is any problem with delivering to your country, we will send you an email notifying you of the problem and we will send a full refund for your purchase. )


  • United States, United Kingdom, Canada, Spain, France, Korea, Taiwan, China, Japan, Singapore, Malaysia, Australia/New Zealand - Brazil, Mexico, Venezuela, Norway, Sweden, Denmark, Finland, Netherlands, Germany, Philippines, Indonesia, India, Turkey, Saudi Arabia, Jordan, Bahrain, United Arab Emirates, and to all other countries 3)Lebanon, Colombia, Dominican Republic, Kuwait, Russia, South Africa

 

How Do I Place An Order ?

 

Placing an order with us couldn’t be easier ! Follow these x simple steps:

  • Click on products you wish you purchase
  • Add product(s) to cart
  • Click on your cart (top right) ⇒ Initiate Check-out
  • Fly through the details
  • Perfectomondo ! … All is complete, all you should do now is relax while we fly your order into your mailbox !  

 

I’ve placed an order but haven’t received a confirmation email , what should I do ?

  • This rarely (never) happens ! When you place an order with Shopping Eze you will shortly receive a confirmation of your order, about 2 minutes after you will receive a second email which is your order receipt.
  • After a couple of days, we will send you your tracking information so you can check progress of your order. 

Email will include the following:

  • Your order number (always send us your order number when making an enquiry through customer service)
  • Summary of your enquiry 

I ordered multiple items, why did I only receive one ?

  • Often, when you order multiple items we utilise different distribution channels. This means, many times each item will be shipped separately. You may receive one item before the next. So don't panic if you don't receive all of your items at once…they will get to you !

 

How secure is my personal information ?

 

  • Every part of Shopping Eze meets all 6 categories of PCI compliance standards; meaning  Shopping Eze adheres to highest industry standards to protect your personal information when you checkout and purchase from our online store.

    Additionally, every page of Shopping Eze uses SSL encryption technology to protect our customers. You can verify this by looking at your browser address bar and seeing "https://" in front of our web address and the padlock icon as well + ' Secure '. This ensures that ALL data is encrypted and secure while browsing and shopping our store and that nothing gets out.

 

Estimated shipping times:

1) United States, United Kingdom, Canada, Spain, France, Korea, Taiwan, China, Japan, Singapore, Malaysia, Australia/New Zealand - 14 to 26 business days.

2) Brazil, Mexico, Venezuela, Norway, Sweden, Denmark, Finland, Netherlands, Germany, Philippines, Indonesia, India, Turkey, Saudi Arabia, Jordan, Bahrain, United Arab Emirates, and to all other countries - 14 to 35 business days.

3)Lebanon, Colombia, Dominican Republic, Kuwait, Russia, South Africa -  20 to 49 business days.

Note: Estimated shipping times stated are based on normal conditions. Every once in a while, we do experience heavy international shipping volumes, especially during the holiday seasons. Also, do note that customs in some countries do take longer times to clear and scan incoming packages, which explains for the difference in the estimated shipping times stated above.

Refunds:

Conditions are the following: 

- The package does not arrive ==> You must wait between 14 to 20 days before we open an investigation into the Shipment .. If you fail to email us after 30 days since ordering your product you will not be eligible for a refund.  

If the package does not arrive, you can decide to either have another one sent to you or receive a refund on your order.

 

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